Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimise our carbon footprint.
How do I make a return?
- Please email us at info@bincainc.com with the order number, product name and reason for return.
- In the event of damage, defects, or incorrect products upon arrival, we offer a return window of 30 days. Please note that any damage or defects occurring during transit are beyond our control. If you face any such issues, kindly contact our support department within the return window of 30 days for assistance with a replacement or return of your order.
- Binca will bear the reverse shipping cost in case a faulty, incorrect or damaged item is delivered.
Can I exchange my order?
We're here to make sure you're happy with your purchase! Here's what you need to know about exchanging items:
Eligibility: We offer a 30-day replacement policy from the delivery date for reasons such as defective, damaged, incorrect, or incomplete products. Once the replacement is approved by our support team, we will arrange for the pickup of your product. After the product reaches our warehouse, we will ship the replacement. For assistance, please reach out to us at info@bincainc.com, and our team will promptly assist you in resolving the issue.
Quality and Product Information: We take pride in sourcing and offering high-quality products. We strive to provide comprehensive product details, including dimensions and learning outcomes, within the product description.
Please note that exchanges or returns due to personal preferences, such as disliking the product, the product theme, or subjective quality assessments, will not be accepted. We kindly request that our customers thoroughly review all the details provided before placing an order. If you need any clarification, feel free to reach out to us, we're happy to help!
How long does it take to receive a refund after I return a product?
After initiating a return, please allow up to two weeks for the processing of your return and for the refund to appear in your bank statement. Please feel free to reach out to info@bincainc.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.
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